The original phone's taco-shaped design was considered clumsy: to insert a game, users had to remove the phone's plastic cover and remove the battery compartment as the game slot was next to it. Another clumsy feature was the speaker and microphone being located on the side edge of the phone. This often resulted in many to describe it as if one was talking into a "taco phone"[18] or "Sidetalking", or simply that they had one very large ear, because the user held the edge of the phone against the cheek in order to talk into it. The comfort factor of lengthy calls was also called into question. Despite the criticism, it is thought that the speakers were there for a practical reason: if placed elsewhere, the screen would get in contact with the cheek and become smudged. However, almost all other cell phones have the screen against the cheek when the user is talking. Despite the questionable practicality, gamers were still unwilling to talk in such an awkward manner.
When considered from a video game point of view, the N-Gage was known for its unusual screen orientation, a vertical one as opposed to a horizontal one (which is more popular with other handhelds). The reason for this was that the underlying operating system, Series 60, did not support horizontal orientations at that time (only supported since S60v3 ). Some felt this to be a negative feature, feeling that 'unconventional' does not necessarily mean improvement. Possibly due to this screen feature, as well as the public's luke-warm reception to the device, the game library was far from extensive. Despite this, the N-Gage did manage to garner some well known franchises such as Tomb Raider, Sonic, Rayman, Red Faction, and Tony Hawk's Pro Skater, The Elder Scrolls, among others.
From a cell phone standpoint, the N-Gage also faced problems. Besides the unusual form factor, in the US it was initially sold primarily through specialty game outlets instead of through cell phone providers, which only called attention to its high pre-subsidy price, lack of games, and curious interface compared to other gaming devices (thanks to the Series 60 interface and unusual face button layout). Once cellphone retail outlets started carrying the phone, which didn't become a widespread practice in the US until well after the release of the N-Gage QD, it still faced problems. The N-Gage and its successor, the N-Gage QD, worked only on GSM networks, meaning that it was incompatible with the then-largest US cell service provider, Verizon Wireless, as well as all of Japan's cell networks. Where N-Gage was compatible with major cell phone networks its popularity varied. It was not well received in Canada and the UK for instance but received a much warmer reception in mainland Europe and in particular Asia where games on mobile phones were seen as much more desirable.
The original N-Gage, though, still had many benefits to developers and end-users. It had a large amount of executable RAM memory compared to Series 60 devices (the 66xx series); it had MP3 decoding in a dedicated hardware chip as Nokia 3300 (other Series 60 devices, including the N-Gage QD, rely on software decoding); it had stereo output from a mini headphone jack plug; and it could be mounted as a USB Mass Storage device on any compatible computer without requiring the Nokia PC Connect software.
